Get in touch
Whether you are a prospective parent, a current family, or a member of our wider community, we are always happy to hear from you.
How to reach us
Birchwood Primary Academy
[Street Address]
[Town], [Postcode]
Phone: [School Phone]
Email: [School Email]
The school office is open Monday to Friday from 8:00am to 4:30pm during term time. For general enquiries please call or email — we aim to respond within one working day.
For admissions, complaints or any other formal enquiry, please ask for the relevant member of staff at the office and we will direct your message to the right person.
Office hours
The school office is staffed during term time as follows:
- Monday to Thursday: 8:00am – 4:30pm
- Friday: 8:00am – 4:00pm
Outside these hours please email and we will get back to you on the next working day. In an emergency during the school day, please phone the office rather than emailing.
Who to contact
Most enquiries can be handled by our office team. For specific issues you can ask the office to forward your message to:
- Pastoral and safeguarding concerns — our Designated Safeguarding Lead, [Name].
- SEND — our SENCO, [Name].
- Admissions — our admissions administrator, [Name].
- Complaints — please follow the process set out in our complaints policy (available in the Downloads section under Admissions).